Every channel, triaged before anyone reads it
The agent monitors email, live chat, Line/WhatsApp, and social DMs, classifies each message as FAQ, technical issue, or complaint, and routes it to the right handling path by type.
Keep support in the conversation, not the triage queue
Messages pouring in from every channel, feedback scattered across tools — the work that eats most of a support team's time, handled by agents connected to your systems.
Talk to us What changes
No more drowning in channels
Incoming messages across every channel are classified and pre-processed automatically, so human effort concentrates on the cases that truly need a conversation.
Instant FAQs, handoffs with context
The agent answers common questions on the spot, and cases that do get escalated travel with full context — nothing lost in the handoff.
Feedback no longer scattered
User feedback from every channel rolls up into a trend report automatically, so the same problem surfaces as a pattern — instead of playing out ticket after ticket.
What agents can do for customer support teams
FAQs answered in seconds, complex cases routed with context
The agent replies to FAQ-type questions directly with links to the relevant docs; everything else gets a summary of the customer's history attached and goes to the best-fit rep.
Technical question blocking a deal? The agent drafts, a human sends
When a prospect raises a technical question pre-sale, the agent searches internal docs and past conversations to draft a reply — the owner approves and sends with one click, without pulling engineers off their work.
User feedback, compiled into a trend report
The agent routinely collects App Store reviews, support-inbox mail, and social comments, classifies them as bugs, feature requests, or UX issues, compiles the trends, and files the matching tickets automatically.
START HERE
Want to see how thismaps to your team?
We can start with an onboarding workshop — and build your first agent with your team, live in the room.